Can I return something if I’m not happy with it?
Unfortunately we do not accept returns. What you pay is what you get.
What happens if I receive a faulty garment?
Jane Doe takes great pride in the quality of our vintage goods and every item that is sent to you is quality checked first. We are not legally obligated to offer refunds off the purchase price or credit vouchers on items, or exchanges because you have changed your mind. However, our customers are entitled to a refund if the item is faulty, not of merchantable quality or not fit for its purpose.
Our policy in these instances is that you, as the customer are entitled to a refund for items you have purchased online from www.janedoestore.com if the item is:
(a) Faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
(b) Not ‘of merchantable quality’, meaning that it is not of the quality that you reasonably expected when you purchased it, keeping in mind the way the item was described to you before your purchase, that Jane Doe sells vintage products (i.e. used), and also the price of the item; or
And you return the item/s within a reasonable time after purchase. We request that you follow our returns procedure of emailing firstname.lastname@example.org within 7 days of receipt of goods and then returning the item/s to Jane Doe within 7 days of receipt of your Returns Authorisation Number.
Jane Doe reserves the right to ask you to demonstrate that you did not cause or create the fault in the item/s.
If your returned item/s is deemed faulty, we will refund your original purchase amount to the credit or debit card used in the original purchase.
All returns are to be posted to:JANE DOE
Jalan Subak, Canggu
Bali - Indonesia