FAQs



What payment methods do you accept?

We accept the following Credit, Debit and Charge cards: Visa, Visa Debit, Mastercard, Mastercard Debit. If you would like to pay by bank transfer, please contact us by email at thejanedoestore@gmail.com for details.

 

Can I use more than one credit or debit card to pay for my order?

No, only one card can be used per order.

 

Do you deliver outside of Indonesia?

Yes we do.  For more information about international deliveries, please visit our Delivery page.

 

How long will it take to receive my order?

Delivery within Indonesia will take approximately 3-5 business days for ‘Standard’ postage and next business day for ‘Express’ postage to 80% of Indonesia destinations.  Visit our Delivery page for more information.

International orders will take approximately 5-9 days to most international destinations.  However, often your order will arrive sooner than this time.  Visit our Delivery page to view more details.

 

How can I track my order?

You will receive an email on dispatch of your order letting you know it’s on its way and advising you of your tracking number to track your parcel.

Deliveries within Indonesia: Click here to track your parcel with JNE.

Deliveries outside of Indonesia: Click here to track your parcel with UPS's 'International Express' service.

 

Why is there only 1 item in stock?  Do you have more?

Most of our pieces are one-off and unique.  Therefore, we only have one of each piece.  We do carry new product lines, providing they complement the vintage range – and we often have multiple stock available in these items.